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Privacy Policy

NCH Privacy Notice – 2018

This Privacy Notice explains how we at a North Cliff Hotel use any personal information we collect about you.

What information we collect about you

When you make a direct booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit. 

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email. We may use your telephone number to check your arrival time (if out of hours/standard check-in times)

How your is data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Eviivo (Eviivo’s privacy policy can be found Here). If you have used an Online Travel Agency to book, your data will also be available to them and governed by their Privacy Policy.

We will not share your information with any third party unless there is a legal reason for doing so.

Paper record of your data, if any, will be kept securely in a locked room/filing cabinet. 


Privacy notice continued....

Marketing

At this time we will use your data for marketing purposes. If this changes we will contact you personally for your permission to do so.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at holidays@northcliffhotel.co.uk

Right to be forgotten

You can request that we remove your details from our systems. However, this right does not override our legal obligations. Your data will be maintained for a period of 1 year and financial records, 7 years.

Contact

Your data is maintained & protected by Kate Alford and Sue Hill, Proprietors of the North Cliff Hotel  

01598 752357

The North Cliff Hotel

North Walk

Lynton

EX35 6HJ

 
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